Tips - Washing Machine Repairs

Most tenancy agreements will highlight the responsibilities of the tenant to treat the property and fixtures or fittings within it with due and reasonable care. If the appliance stops working because you've overloaded it, failed to allow access for servicing, or otherwise used the item in an unreasonable manner, landlord obligations for washing machines, or other appliances don't apply.

Under the terms of the tenancy a tenant is responsible for and will have to pay for any repair which is the result of tenant negligence or damage.

There's never a good time for your clothes washer to act up, but taking action sooner vs. later can help keep a small problem from developing into something far greater. We've compiled a list of the most common washer problems to help you troubleshoot and plan your next step of resolving your situation.

#1 - Washing Machine Won't Turn On
If your washing machine doesn't respond when you turn it on there may be a simple fix. There's a number of solutions that range for serious to simple, but the best place to begin is with the power supply itself.

Power
The first thing to check is if your washing machine is getting power.  You'll need to check your household electrical panel to see if any circuit breakers may have been tripped.

If there wasn't a tripped breaker and your outlet isn't "hot" then the problem may be with the outlet itself. Turn the breaker off and contact Home Lettings Scotland to arrange for an engineer to investigate further

Motor
If the washer's motor overheated the washer will shut down to allow it to cool before you can start it again. If this happens once or twice it may not be a problem, but if your motor frequently overheats it's critical and engineer is called to investigate the issue.

Door Switch
Washing machines are designed to stop working when the Door is open. The door switch is a small plastic piece located at the closer. In order for the switch to activate, the door must be shut. Check to see if the switch is in good repair and properly positioned.

Timer Dial
Some models require the timer dial to line-up exactly with the control panel graphics. If the dial is slightly out of alignment, the washer won't run. To check this, simply advance the timer and try to restart the washer again.

#2 - Not Draining Properly

Drainage problems can range from being as simple as a clog in the drain hose to needing to replace a pump. But one thing is certain, when you have a problem with draining you'll be very aware . . . the mess on the floor may be your first and only clue!

Drain Hose
Many times a clogged drain hose is the reason your washer isn't draining properly. Remove the hose and visually inspect it for clogs. A garden hose can be used to flush any stubborn blockages from the hose.

Here are some other things to look for:

• Check the drain hose for kinks.
• Check any lint filters that may be in or on the drain hose.
• Are you having problems with the home's drain system?

If you suspect that your drain pump is jammed, you'll need to drain your machine then disconnect and inspect the hoses for foreign objects. Don't forget to check the pump inlets. You may need to remove the pump from the washer in order to get a good look.

If you are having problems with your pump, there's a chance that it may have locked up and seized. The motor will continue to run and attempt to turn the pump. If the pump is belt-driven, the belt will burn through or break, there is even a chance that the pulley could break. Things can go from bad to worse if the motor continues to run with tension on the belt, which can cause the motor to seize.

Another possible issue could be that the bearings seized on the pump, or it may have become jammed by a pen, coin or sock.

Foreign Objects
If items such as socks, pens and coins get wedged between the basket and the tub, or become lodged in the pump, the washer's ability to drain properly will be greatly reduced and even can come to a full stop. You'll need to open the cabinet to gain access so that you can search for any obstructions.

Detergent
If too much detergent is used there will be far too many suds. Too many suds will prevent the washer from draining in a timely manner.

If you are in any doubt then contact us and we will arrange for an engineer to investigate the issues, please note if the issues has been caused by the user you will be responsible to pay the engineer for the call out and the repair.

#3 - Will Not Spin and/or Agitate

There's a number of things that can prevent your washer from spinning correctly. Unfortunately, you'll most likely need to open the cabinet in order to properly troubleshoot the problem. Let's start with the easy fixes first, because sometimes the problem is as simple as the washer being in a soak cycle!

Too Large of Loads
A washing machine will become unbalanced if there are too many clothes being washed in the same load. An overloaded machine will become unbalanced and not properly spin. This can also occur if the clothes are not evenly distributed within the drum.

Drain Pump
It's possible that a foreign object is lodged in the drain pump. You'll frequently hear a humming sound when the washer is full of water if this is your problem.

Belts
A washing machine has a number of belts and as they wear, they can show signs of damage and even break. If you notice a belt that is showing signs of wear, you should replace it with a new one.

Motor
The main drive motor is responsible for spinning and agitating the basket. The washer motor creates the spinning directly, and frequently with the use of a clutch. Within the washer's transmission there's a crank type gear with connecting rods that cause the basket agitate. If you suspect a transmission or clutch issue, it is generally best to contact us as these can be relatively complex problems.

#4 - Washer Leaking Water

Beyond the mess that a leaking washer makes, the problem doesn't always mean an expensive repair bill. Many times the solution is an easy fix or an inexpensive part.

Drain Hose
When a washer leaks only during the spin cycle the likely cause is the drain hose.

• Check the connections on the hose to ensure they are secure.
• Check the condition of the drain hose, it should be free of cracks and damage.
• Check the drain hose for any clogs. You might just find your missing sock!
• Check the drain hose where it attaches to the washer. There should not be any cracks or leakage, if there is, you may be able to cut the end and re-clamp the hose. Although, you may want to consider purchasing a new one.

Too Much Detergent
If you have hard water and use a water softener, your leakage problem may be the result of over-sudsing. Hot- and soft-water use less detergent to effectively clean than cold- and hard-water. Reducing how much detergent you use may eliminate an over-sudsing issue.

When you have too many suds and they "spill over" it may appear that you have a leak. The sudsy overflow can be resolved by reducing the amount of detergent you're using.

Door Seal (front-load)
Front-load washers frequently develop leakage around the door seal as this is a common area for debris to build-up. Over time, the build-up will reach a level where the door will not be able to properly seal and water will be able to seep out. Generally, you can solve this problem by carefully cleaning the seal.

Drain Pump
Drain pumps have a seal on the pulley that will often leak due to wear. Many pumps are designed with a weep hole allowing the water to drip out as the seal begins to fail. So, whether you find a small amount of water or a flood near your drain pump, you may have uncovered the source of the leak. The pump will need to be rebuilt or replaced.

#5 - Does Not Dispense Detergent
If you have an automatic detergent dispenser there are two common issues that can cause this problem.

• The dispenser needs to be cleaned - Clean the dispenser monthly with a cup of warm distilled white vinegar. Pour the vinegar into the dispenser and run the washer thru a regular cycle. Any built-up residue or clogs will be flushed thru and your dispenser should work as good as new.
• Incorrect product - Using the right product can make all the difference in the world. If your washer was designed for liquid, using a powder can clog the dispenser and lines. Check your owners manual to find the type of product designed for your unit.

#6 - Washer is Shaking and Moving
It might seem alarming when your washer is making noises and moving around, but the solution is generally pretty simple.

Not Level
If the floor isn't level your clothes washer will definitely jump around. Many of the wash cycles, such as spin, can easily thru the unit into a shaking and banging mode, and if the washer is sitting on an uneven floor it will even add to the movement.

Fortunately, this is an easy fix. Position the washer on a piece of 3/4" plywood. You can use shims if needed to bring the plywood to a level surface, but usually the plywood will do the trick.

Washer Feet Improperly Positioned
Washing machines are designed to be adjusted to the floor surface so that they sit level and do not rock. The 2 front legs have a leveling mechanism with a lock nut to secure it in place. Adjust each leg to the correct height and tighten the lock to keep the leg from moving. There shouldn't be any movement in the front 2 legs once they are set.

The back 2 legs may have the same design as the front or they may be self-adjusting. If they are self-adjusting, tilt the washer forward onto it's front legs so that the rear legs are roughly 3" in the air. Then set the unit down to allow the legs to automatically adjust.

Washing too many clothes in a load can exceed the maximum load weight and cause the washer to go off-balance. Check your owners manual for load size recommendations, but as a general rule, the clothes shouldn't be packed too tightly allowing them room to move freely.

#7 - Washer is Noisy
A noisy washer could be as simple as a foreign object being somewhere it shouldn't, or it could be a clue that a part needs to be replaced. First rule out the simple fixes, which are listed below, and then read our extensive article on the causes and solutions for a noisy washer.

Gurgling
A gurgling sound could be an indication that something is obstructing the drain line, but not enough to fully clog the hose. Remove the blockage to prevent it from becoming a full blown clog which will most likely cause a flood.

Clicking
If you hear a clicking sound you may have an object lodged in the washer drain. You may have inadvertently missed a coin or other item left in a pocket. Check your drain and remove any foreign objects.

Buzzing or Humming
A foreign object may be lodged in your pump if you are hearing a humming or buzzing noise. If an object finds it's way into the pump it's not uncommon for the pump to jam. You may need to replace your pump if there was serious damage, but often just removing the object will solve the problem.

#8 - Washer Smells
It's not uncommon for a washer to develop a musty or mildew smell. This can occur either in or around the appliance, and it's an indication of mold and bacteria growth. The washer tub provides a perfect dark, moist area for mold and bacteria to thrive.

All washers develop what is called a "bio-film" which is decaying matter that's always damp. Some washers are more prone to this build-up than others. Over time it'll begin to smell and if left untreated, the smell can spread into your laundry. In worst case situations, it can even cause the laundry room and other nearby rooms to smell.

A good habit to develop is to clean your washing machine every month, and be on the lookout! Periodically check the area around your washer for mold or mildew. If your walls, cabinets or other areas show signs of mold or mildew growth there may be an issue with moisture that needs to be addressed.

Detergent
Too much detergent will create excessive suds and a dirty residue will build within the basket and other washer parts.
Use the correct amount of detergent and fabric softener. This is probably the best defense simply because it's actually limiting the food supply.

Temperature
Hot water will help dissolve the layer of bio-film. A hot soak or wash on your final load can be a great preventative measure, especially if you prefer washing in cold water.
If you have a reoccurring mold problem or you don't use your washer frequently, you can run a second rinse cycle when you're doing laundry to help prevent mold and mildew growth.

Drain Pump Filter
The drain pump filter should be cleaned once a month, but few homeowners perform this task unless there's a problem. Frequently coins and other small items get caught in this filter and cause the water flow to slow creating an ideal location for mold and mildew growth.

#9 - Washer Won't Finish Cycle
This is an easy problem to troubleshoot. If your washer continues running even after the cycle should have finished, it most likely means that the timer is defective. Remove the control panel and check the timer contacts for corrosion or scorching. A new timer will fix this problem.

If you are any doubt please contact us and we will arrange for an engineer to investigate the issues.

Source:  ThinkTank