Landlords' greatest worries? Voids and damage
It’s probably unsurprising but a survey of almost 3,000 landlords has confirmed that their two greatest worries about letting are void periods and property damage.
The ranking of concerns were consistent across professional and ‘accidental’ landlords and came in a survey conducted on 2,951 investment owners by The Property Academy.
The survey also highlights that landlords are willing to walk away from their letting agents if their repairs expectations are not met; some 56 per cent of agents say a landlord has switched agent due to a repair-related issue.
“As a landlord myself, I have experienced a wide range in the quality and quantity of information provided by letting agents valuing my properties for rent,” says Rajeev Nayyar, Managing Director of Fixflo, which was party to the survey.
In a warning to agents, however, he says: “The one constant, however, is that the marketing materials I received focused on the agency’s experience and credentials with very limited space being devoted to addressing my key concerns.”
The Property Academy says communication and problem solving were the poorest rated aspects of customer service offered by agents.
The full survey is on www.propertyacademy.co.uk/surveys.
Source: Letting Agent Today